The invoice of your oder is the guarantee of your article.
In that case you can return it of have it repaired. You can read more about repaires below.
Within the warranty conditions you do not have to pay anything. If the damage is not covered by the warranty, you will receive a quotation before the repair is carried out. You can, of course, always refuse them.
How do I register the faytech product for repair?
Go directly to contact and fill in your details, at message you can indicate the reason of repair request or mail to firstname.lastname@example.org